ATL-UNITED LOCAL MOVERS
Our Commitment to You

Refund & Cancellation Policy

At ATL-United Local Movers LLC, we believe in transparency and customer satisfaction. Here's everything you need to know about our refund and cancellation policies.

Transparent Pricing

No hidden fees or surprise charges

Flexible Cancellation

Cancel or reschedule easily

Satisfaction Guaranteed

We stand behind our service

Deposit & Payment Policy

To secure your moving date, we require a refundable deposit at the time of booking. This deposit ensures your scheduled time slot is reserved exclusively for your move.

  • Deposit Amount: Varies based on estimated move cost (typically 10-20% of total)
  • Deposit Security: Your deposit is fully refundable if you cancel at least 48 hours before your scheduled move
  • Final Payment: Due upon completion of services, in the form of cash, credit card, or certified check

Cancellation Policy

We understand that plans can change. Our flexible cancellation policy is designed to be fair and accommodating:

48+ Hours Before Move

Full deposit refund – No questions asked. Your deposit will be returned in full.

24-48 Hours Before Move

50% deposit refund – We retain 50% to cover scheduling and preparation costs.

Less Than 24 Hours Before Move

No refund – Deposit is non-refundable due to reserved time slot and resource allocation.

Rescheduling Policy

Need to change your moving date? No problem! We offer free rescheduling with adequate notice:

  • Free Rescheduling: Available with at least 24 hours notice before your scheduled move date
  • Same Deposit: Your original deposit applies to the new date
  • Flexible Dates: We will work with you to find a convenient alternative date
  • Multiple Reschedules: Allowed with proper notice; fees may apply for frequent changes

Refund Process & Timeline

When a refund is approved, we process it promptly to ensure you receive your money as quickly as possible:

Credit Card Refunds

5-7 business days after approval

Cash/Check Refunds

3-5 business days after approval

Note: Refunds are processed to the original payment method used for the deposit. Please allow additional processing time for financial institutions.

Our Service Guarantee

Your satisfaction is our top priority. If you're not completely satisfied with our service, please contact us immediately and we will work to resolve any issues.

Quality Service

Professional, careful handling of your belongings

On-Time Promise

We arrive when scheduled, every time

24/7 Support

We're here to help before, during, and after your move

Questions About Our Refund Policy?

Our team is happy to explain our policies in detail and help you understand your options. Don't hesitate to reach out!

Call (470) 926-5548 Contact Us